Facilities and Services

Customer Service

Our friendly team at the Centre Management Office located on the mezzanine level at Marketown East will assist you where possible to make your visit to Marketown an enjoyable and pleasant experience.

  • Find the store you’re looking for
  • Community information and services
  • Free wheelchair hire
  • Lost children or family members
  • Lost and found property
  • Public transport information
  • Tourist information
  • Other general information

Do not hesitate to talk to any of our staff at Marketown West if you require assistance

Parent and Child

Parents' Room: Our parents' room is located down the corridor near the Centre Management Office, on the West side, on the mezzanine level on the east side. On both sides of Marketown the rooms have a nappy changing table and comfortable chairs for feeding as well as small toilets for the young children on both side while on the east there is also an adult toilet within the parent’s room.

Lost And Found Children: The Centre Management Office is the point of contact for all lost and found children. The friendly management staff and security will help you locate your lost child.
Whether on the East or West side please advise one of our staff and they will direct you for assistance.

Access Services

Marketown Shopping Centre is easily accessible for all. On our West side, everything is located on the one level making shopping easy. On the east side the centre is fully accessible via lifts for those with mobility and access requirements. Listed below are all the services we offer to ensure easy shopping for all our customers.

Accessible Parking

Wheelchair Hire – Available free from the Centre Management Office.

Accessible Toilet – Located at northern side corridor on the West side and in the vicinity of the lifts on the east side on the ground floor and First Floor.

Assistance Animals – Marketown complies with all laws and regulations and welcomes assistance animals and their handlers to our centre.

Lost Property

Lost property is held at the Centre Management Office. Any items found can be handed in to this location. If you have lost any property within the shopping centre you can enquire and leave details where necessary with the management staff. You will be contacted should your property be found.

The Centre Management Office is located on the mezzanine level.